Restricted customer interaction is available only when supporting Windows computers. Restricted endpoint interaction is available only when accessing macOS or Windows computers. The end user can regain control at any time by pressing Ctrl+Alt+Del. When input is restricted, an orange border appears around the end user's monitors, and a message indicates that the BeyondTrust user has mouse and keyboard control. The end user can regain control at any time by pressing Ctrl+Alt+Del.Īlternatively, disable the end user's mouse and keyboard input while still allowing them to view the screen. The end user's view of the privacy screen clearly explains that the BeyondTrust user has disabled the end user's view.
If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. While viewing the remote computer, start or stop control of the remote keyboard and mouse. Use any of the following actions while in a session to perform different functions.Or, you can click on the Start Screen Sharing icon to begin accessing the endpoint if screen sharing does not start automatically.
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